I often run this as an exercise on a flip chart or whiteboard – down the left hand side I write I K E A And I say these are the 4 things that a customer wants to see in a sales person (especially if they are Swedish!). So I is for? Integrity – honesty, […]
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Performance Through People
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What a Customer wants to see from a Sales Person
May 7, 2011 – 12:03 amPosted in Customer Focus, Sales Attitude Also tagged relationship, sales person Comments Off on What a Customer wants to see from a Sales Person
Sales Objections
July 20, 2010 – 3:32 pmI was running a Resolving Objections workshop a few weeks ago and I always start by getting the group to call out the most common objections they face and I write them on a flipchart to work with later in the day. I always jot down the objections after the workshop and I have noticed […]
Posted in Customer Focus, Handling Objections, Sales Attitude Also tagged gathering information, qualification, questions, sales competencies, sales person, value proposition Comments Off on Sales Objections
The Best Sales Poem
June 8, 2010 – 4:12 pmSorry, but I seem to be having a Kipling day (no, not the one the bakes exceedingly good cakes, Rudyard). Having written the last post I began thinking about one of my favourite poems and one, that I believe, says so much about the attitude and virtues of professional selling. So here’s the poem – […]
Posted in Sales Attitude Also tagged authenticity, patience, priorities, sales person Comments Off on The Best Sales Poem
The Art of Sales
June 8, 2010 – 12:40 pmTo me, the key skill of a sales person is questioning, being able to get the customer to give you all the information you require to enable you to deliver the order-winning proposal. After all, selling is a game and the gaining of information like searching for all the pieces of the jigsaw puzzle to […]
Posted in Coaching, Customer Focus, Training Also tagged gathering information, question checklist, sales competencies, sales person Comments Off on The Art of Sales
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