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Performance Through People




TYPES OF SALES TRAINING


Individual Effectiveness

Business process re-engineering has reduced layers of management and created the need for flexible working. This means that individuals have to come together in virtual teams for the life of a project and then disband to join other teams. So the abilities listed below have become key competencies for sales people:

  • Resource management
    • Translates our business strategy into measurable operational plans that are focused on the customer
    • Considers the strategic "big picture" and the short and long term impact of actions
    • Determines priorities and allocates resources accordingly based on knowledge of business priorities
    • Understands how to get things done within the company
    • Approaches assigned responsibilities from a business perspective
    • Organizes for optimal coverage and impact
    • Prioritizes activities and follows up to maximize effectiveness and efficiency to achieve results
    • Adopts computer and relevant software and integrates them into day-to-day activities
  • Problem solving
    • Anticipates and handles complex problems and issues, gaining input from appropriate resources and generating possible options before coming to a resolution
    • Formulates clear decision criteria and evaluates solutions by considering implications and consequences
    • Decides and acts consistent with available facts, constraints, and probable consequences
    • Develops contingency plans
    • Takes personal responsibility for resolving customer problems/issues
    • Follows through on commitments to customer
    • Manages questions, conflicts, and problems well
  • Communication
    • Employs and leverages listening, questioning, oral and written abilities to convey messages and express ideas and points of view effectively in a variety of settings
    • Uses the computer to improve presentation and communication ability


Can we assist with your training requirements? Just email us now with your details and we'll get back to you.

Contact john@sales-training-consultants.co.uk

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